Flori Birds – Refund and Return Policy

At Flori Birds, our mission is to provide healthy, happy, and well-socialized African Grey Parrots to loving homes across the United States. Every parrot we breed and sell is raised with care, attention, and love by our team of devoted Reverend Sisters — Sisters Angela Matthews, Beatrice Cole, Cecilia Hayes, and Diana Moore.

We understand that adopting an African Grey Parrot is not just a purchase — it’s a lifelong commitment. We want every family to feel confident, secure, and supported in their decision. That is why we have designed our Refund and Return Policy with fairness, clarity, and the welfare of the bird as our top priority.

1. Commitment to Quality and Health

Every African Grey Parrot from Flori Birds undergoes extensive health screenings and care before leaving our sanctuary:

• Full veterinary health check by a licensed avian veterinarian.

• DNA testing and verification of sex.

• Screening for common diseases such as PBFD, Psittacosis, and Polyomavirus.

• Vaccinations and preventive care where required.

• Thorough socialization, hand-raising, and early behavioral training.

We stand by the quality and health of every bird. If a parrot leaves our care, it has been certified healthy, emotionally stable, and ready to thrive in a new home.

2. Refund Eligibility

Flori Birds provides a comprehensive refund policy for certain circumstances, always designed to prioritize the well-being of the parrot and the trust of our clients. Refunds may be considered under the following conditions:

1. Health Issues Not Disclosed:
   If a parrot is diagnosed with a pre-existing health condition that was not disclosed at the time of sale, a full or partial refund may be issued upon verification by a licensed avian veterinarian.

2. Failure to Deliver:
   In rare cases where delivery cannot be completed due to unforeseen circumstances and the parrot cannot be transported safely, the client is eligible for a full refund.

3. Misrepresentation:
   If a parrot is demonstrably different from the description or specifications provided by Flori Birds (age, species, or genetic lineage), refunds or exchanges will be considered on a case-by-case basis.

Please note: Refunds will never compromise the health or safety of the bird. We reserve the right to retain the parrot in our care if returning it is necessary for its well-being.

3. Return Policy

Returns are designed to protect both the bird and the buyer. African Grey Parrots are highly intelligent and sensitive creatures; sudden changes in environment can cause stress and health risks. Therefore, returns are strictly guided and carefully managed:

• Returns must be requested within 14 days of delivery or adoption.

• The bird must be returned in the same condition as received, including any health certificates, feeding schedules, and care instructions.

• Clients are encouraged to contact Flori Birds immediately if a return is necessary. Our team will provide step-by-step guidance to ensure safe and stress-free transport.

• All return shipments are coordinated with our team to prevent injury or illness. Improper transport without our guidance may void the return eligibility.

4. Process for Refund or Return

To request a refund or return, please follow these steps:

1. Contact Flori Birds Immediately:
   Reach out via WhatsApp (+1 872-384-9330), Email (info@floribird.store), or through our website https://floribird.store. Provide:

   • Name of the buyer

   • Parrot details (name, species, age)

   • Reason for return or refund request

   • Any relevant veterinary reports or supporting documents

2. Verification:
   Our team will review the request and may require a licensed avian veterinarian report to confirm the claim.

3. Return Arrangement:
   If the return is approved, Flori Birds will guide you in safely transporting the bird back to our sanctuary or to an authorized veterinary facility.

4. Refund Issuance:
   Once the parrot is safely returned and verified, refunds will be processed according to the method of original payment. Refunds are generally issued within 7–14 business days, depending on the payment platform.

5. Replacement Option

In cases where a refund is requested due to health or suitability concerns, clients may choose a replacement parrot instead of a cash refund.

• Replacement parrots are selected in consultation with the buyer.

• The replacement must be equal in value and health standard to the original parrot.

• Shipping and care arrangements for replacements follow the same safety protocols as original adoptions.

6. Limitations and Exceptions

While we aim to provide maximum flexibility and security, the following limitations apply:

• Refunds are not available for behavioral issues that occur after proper handover and adaptation period. African Grey Parrots are intelligent, and some behaviors develop after the first weeks in a new home.

• Refunds are not issued due to changes in personal circumstances, financial issues, or buyer’s change of mind beyond the 14-day return window.

• Parrots must remain under proper care during transit. Neglect or improper transport may void return or refund eligibility.

• Any additional costs associated with transport back to Flori Birds must be coordinated with our team.

7. Post-Refund and Support

At Flori Birds, we view every adoption as a lifelong relationship. Even if a return or refund is necessary, we remain committed to the welfare of the parrot and the satisfaction of our clients.

• Our team provides guidance to ensure returned birds are safe, comfortable, and stress-free.

• Clients may receive advice or referral services if adoption circumstances change in the future.

• All birds returned to Flori Birds are reintegrated into our sanctuary or rehabilitation program, ensuring continued care and protection.

8. Why Choose Flori Birds?

Our Refund and Return Policy is more than a set of rules — it reflects our commitment to transparency, ethics, and compassion. We know that adopting an African Grey Parrot is an emotional decision, and we want families to feel completely confident and supported.

• Trustworthy Transactions: Our sisters oversee every adoption personally.

• Health Guarantees: Each parrot leaves with verified health certificates.

• Safe Returns: The welfare of your bird is our priority during any return process.

• Post-Adoption Support: Guidance continues long after your parrot joins your home.

We believe that the relationship between a parrot and its human family is sacred. Our policy ensures that every adoption is guided by love, not risk.

9. Contact Us for Questions or Claims

If you have any questions about our Refund or Return Policy, or need assistance with a parrot, our sisters are ready to help:

🌐 Website: https://floribird.store
📧 Email: info@floribird.store
📱 WhatsApp: +1 (872) 384-9330

We will respond promptly, walk you through your options, and provide personalized care instructions to ensure your parrot’s safety and happiness.

10. Our Promise

Flori Birds is more than a breeder — we are a sanctuary of faith, care, and love. Our Refund and Return Policy is designed to protect the parrot, support the family, and foster trust.

Every African Grey that leaves our home is a reflection of our devotion. If circumstances require a return or refund, you can rest assured: your parrot’s well-being is our top priority, and every step will be handled with care, transparency, and compassion.

“We don’t just sell parrots. We nurture lives, build families, and care for God’s creations with every heartbeat and every feather.” – Reverend Sister Angela Matthews

At Flori Birds, your parrot is safe, your purchase is secure, and your trust is valued.

📍 Location: Florida, USA
🌐 Website: https://floribird.store
📧 Email: info@floribird.store
📱 WhatsApp: +1 (872) 384-9330

Flori Birds – Where Every Feather Is Cherished, and Every Promise Is Kept.